Private sector forms functionality - just as bad if not worse than the public sectorsimon gray — 2023-10-30, 11:25:28
In #LocalGov #LocalGovDigital we're rightly concerned about how too much of our online service design and user experience falls short of the high expectations many of us would like to see of it.
But having to deal with an online letting agent's landlord/tenant portal right now, oh my days, the worst pothole form I've ever completed is a breeze compared to this.
Speaking to somebody from the letting agent's office just, she said 'I have a word for it', which I responded 'the word I have for it is abomination!' She went on to say at the previous place she worked they tried the particular product portal for a week and got rid of it it was so bad.
It's the year 12,023 of the Human Era. The Internet should be better than this by now.